Submit your tech problem
Follow the below link to submit a tech issue. If you have never submitted a request before, you will be asked to quickly set up an account. The password for submission is "teacher". If you have any problems, stop by the tech office.
Below are the steps you should take if you have a tech problem.
Step 1. Find your Imp Team Member or Staff Assistant
This is your first line of defense. These wonderful people can often fix issues very quickly. However, please do not interupt teaching or meetings. If your Imp Team member or Staff Assistant is busy, look below and contact the tech office. The members of the Implementation Team and Staff Assistants are listed below.
| Academy 1 | Acadmey 2 |
| Molly Dallaire- IMP | Grace Coleman- IMP |
| Christopher Godfrey- IMP | Matt Ebert- IMP |
| Marilyn Salgado- Staff Assist. | Marie-Julie Murray- IMP |
| | Sabina Miranda- Staff Assist. |
| Academy 3 | Academy 4 |
| Dave Mastrovich- IMP | Josh Alexander- IMP |
| Melissa Graham- IMP | Edgar Vasquez- IMP |
| Kiana Brunson - Staff Assist. | Edgar Vasquez- Staff Assist. |
Step 2. Contact Tech Support
Below is a table listing the specialties of Dan and Pierre. Please feel free to contact either of them about problems you might be having. Email is best, but also feel free to stop by the tech office. If the issue you are having is not on the list, please simply email them both.
| Tech Office Go-To Guide | |
| Pierre- palexandre@lgfnet.org | Dan- dnoyes@lgfnet.org |
General Laptop Support- | Read About |
| ARD | Achieve 3000 |
| LCD Projectors | MyAccess |
| Printers | Lexia |
| Internet/Network Trouble | ClassDrive- Website, Courses, Dropboxes |
| Login Issues | MyGradebook |
| Microsoft Office | Tech Goes Home |
| Firefox/Safari | Google Docs |
| Installation of Custom Software | LGFnet email |
| Peripherals- external drives, digita camera, etc. | FASTT Math |
| | Apple Contact |
| Rosetta Stone | |
| | New Software Proposals |
